Return & Refund Policy

Last Updated: July 4, 2026

At Nexivo.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories, manuals, and any promotional items that came with the product.

• Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Items that have been used or altered.

• Personalized or custom-made products.

• Gift cards.

• Clearance or final sale items.

• Perishable goods or hygiene-related products where applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number.

• A description of the issue.

• Clear photos showing the product and any damage.

Once reviewed, we will offer a replacement, store credit, or full refund where appropriate.

Return Shipping

If the return is due to our error (such as a defective, damaged, or incorrect item), we will cover the cost of return shipping where applicable.

If the return is for any other reason (such as a change of mind), the customer is responsible for the cost of returning the item.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you require an exchange, please contact us with your order details and photographs of the issue.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after receiving your order, subject to this policy.

Refused Deliveries

If a package is refused by the customer or returned due to an incorrect or incomplete shipping address provided by the customer, any refund may be reduced by the shipping costs and any return fees charged by the carrier.

Contact Us

If you have any questions about returns or refunds, please contact us:

Website: Nexivo.com

Email: nexivocom@gmail.com